Refund policy
Returns & Refunds Policy
Last updated: March 2026
Our Commitment
At L'Atelier De Mayfair, we want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to accept returns within 30 days of the delivery date.
Eligibility
To be eligible for a return, items must be:
- Returned within 30 days of delivery
- In their original, unworn condition
- Accompanied by all original packaging, documentation, and accessories
How to Return
To initiate a return, please contact us at orders@latelierdemayfair.com with your order details. Our team will arrange complimentary return shipping at no cost to you.
Refunds
Once your return has been received and inspected, we will process your refund to the original payment method within 5–10 business days. There are no restocking fees.
Exceptions / Non-Returnable Items
The following items are non-returnable and non-refundable:
- Bespoke and customised items — any item that has been personalised, engraved, monogrammed, or made to order cannot be returned or refunded, as these are created specifically to your requirements
- Sale items and gift cards
For bespoke orders, all specifications are confirmed with the client prior to production. A non-refundable deposit is required to commence any bespoke commission.
This does not affect your statutory consumer rights. If your item arrives damaged, faulty, or not as described, you retain your full rights under the Consumer Rights Act 2015. Please contact us at orders@latelierdemayfair.com and we will make it right.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@latelierdemayfair.com.