Frequently Asked Questions
If you have a question that isn't answered here, please don't hesitate to get in touch — we are always happy to assist.
Buying & Authenticity
How do you authenticate your watches and leather goods?
Every piece in our collection is carefully inspected and verified before being offered for sale. We assess provenance, condition, and authenticity against established standards for each brand and category. We only list pieces we are confident in — and we stand behind every sale.
Do your pieces come with original box and papers?
Where available, original box, papers, and accessories are included and clearly noted in the product listing. If you have a specific question about a particular piece, please contact us before purchasing and we will provide full details.
Can I request additional photos or information before purchasing?
Absolutely. We encourage it. Please contact us with your enquiry and we will provide detailed imagery, condition reports, or any other information you require to make a confident, informed decision.
The Private Viewing Experience
How do I book a private viewing?
Private viewings are available by appointment. You can book directly via our appointments page, or contact us to discuss availability. We will confirm your appointment and provide all necessary details ahead of your visit.
Where is the viewing location?
Our private viewing address is shared upon booking confirmation. We are based in London and offer an intimate, unhurried environment in which to explore our collection.
What can I expect during a private viewing?
A private viewing is a relaxed, one-to-one experience. You will have the opportunity to handle pieces, ask questions, and take your time — with no pressure and no distractions. It is the ideal way to make a considered purchase at this level.
Shipping & Delivery
How are orders packaged and shipped?
All orders are packaged with the utmost care, befitting the value and nature of the pieces we sell. We use discreet, secure packaging and fully insured shipping on all orders.
Do you ship internationally?
Yes, we ship internationally. Delivery times and any applicable duties or taxes will vary by destination. Please contact us prior to ordering if you have specific international shipping requirements.
How long will my order take to arrive?
Delivery timescales are confirmed at the point of dispatch. We will keep you informed throughout and provide tracking information where available.
Returns & After-Care
What is your returns policy?
Please refer to our Returns Policy for full details. If you have any concerns about a purchase, please contact us directly — we are committed to ensuring every client is satisfied.
Do you offer servicing or repair referrals?
Yes. We are happy to advise on trusted servicing and repair specialists for both watches and leather goods. Please get in touch and we will point you in the right direction.
How do I care for my leather goods?
Our Leather Care Guide covers everything you need to know to keep your pieces in exceptional condition. The Care Suite also stocks a curated selection of premium care products suited to fine leather.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as additional payment options available at checkout. All transactions are processed securely.
Is it safe to purchase high-value items online?
Yes. Our checkout is fully secured and encrypted. We take the security of your personal and payment information extremely seriously. If you would prefer to discuss a purchase privately before committing online, a private viewing or direct conversation with us is always an option.
Do you offer insurance advice for purchased pieces?
While we do not provide insurance directly, we are happy to advise on the documentation and valuations that specialist insurers typically require for watches and fine leather goods. Please contact us for guidance.